topic Re: Need a refund in Account & Billing

Need a refund

Jasmine166 — Fri, 26 Jun 2026 17:51:27 GMT

I made a payment towards my bill, another payment from my bank account was taken aswell as the payment i submitted, I need the one payment refunded back to my account ASAP

Re: Need a refund

caesarome — Fri, 26 Jun 2026 18:21:25 GMT

@Jasmine166

As you have discovered there is no need to make such payments so as you have done it can be refunded if you can confirm you see a credit on your account, if you do we can alert Sky's messaging team to your post as they will then contact you via here about this.

Re: Need a refund

rubyella — Fri, 26 Jun 2026 20:40:51 GMT

refund

i made a payment and then a payment was taken out my bank as well as the one i submitted and i need this back asap

Re: Need a refund

caesarome — Fri, 26 Jun 2026 20:53:23 GMT

@rubyella

Re: Need a refund

Jasmine166 — Tue, 30 Jun 2026 01:22:31 GMT

Hi yes both payments were made on the 24th of June

Re: Need a refund

Daniel0210 — Tue, 30 Jun 2026 03:57:16 GMT

@Jasmine166

As @caesarome asked can you confirm the extra payment is showing on your Sky account? We need this confirmation before we can escalate it to Sky.

Re: Need a refund

Jasmine166 — Tue, 30 Jun 2026 06:55:58 GMT

I can't see an option to attach a screen shot of the evidence but it is showing on my account that I made a payment and another has been taken and that one would go towards my next bill. It is also stating that a scheduled payment was missed? This doesn't make sense

Re: Need a refund

Daniel0210 — Tue, 30 Jun 2026 07:06:26 GMT

@Jasmine166

Sorry, poor wording on my last post. Typing at 5am does that. Does your overpayment show as a crediton your Sky account?

Re: Need a refund

Jasmine166 — Tue, 30 Jun 2026 07:44:58 GMT

Not a problem, I appreciate your time.. yes it does.. but a payment is still trying to be taken from my account

Re: Need a refund

caesarome — Tue, 30 Jun 2026 08:37:49 GMT

@Jasmine166

Do you see a credit on your account, yes or no ?