topic Re: Sky id - postcode not recognized in Account & Billing

Sky id - postcode not recognized

TimS95 — Mon, 29 Jun 2026 14:24:05 GMT

I'm trying to link my Sky id to my mobile account. I have given my name, postcode and bank account number but the postcode format is not accepted. My postcode is 3 character and then 4. The format suggested is 4 characters and then 4.

I can't change my postcode!!

Re: Sky id - postcode not recognized

caesarome — Mon, 29 Jun 2026 15:08:37 GMT

@TimS95

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky id - postcode not recognized

Coley-W95 — Mon, 29 Jun 2026 15:18:11 GMT

Thanks for escalating this @caesarome. We’ve sent @TimS95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.