Broadband hud equipment return

KeithSutts — Mon, 29 Jun 2026 13:15:45 GMT

How do you return it?

Re: Broadband hud equipment return

KeithSutts — Mon, 29 Jun 2026 13:31:07 GMT

Sorry hub equipment returns trying to get QR code?

Re: Broadband hud equipment return

Daniel0210 — Mon, 29 Jun 2026 14:07:29 GMT

@KeithSutts wrote:
How do you return it?

@KeithSutts
If you’ve cancelled successfully Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Broadband hud equipment return

caesarome — Mon, 29 Jun 2026 15:10:02 GMT

@KeithSutts

If you are leaving Sky Broadband and have yet to receive the return packaging then the status of it should appear here:

https://www.sky.com/ordertracking

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