topic Credit Refund / Understanding My Bill in Account & Billing

Credit Refund / Understanding My Bill

HayChapp — Mon, 29 Jun 2026 13:22:49 GMT

My broadband is £52.00 a month, but this month Sky shows £105.73 on my total bill. Statement was normal as every other month. I paid manually by mistake, and Sky took £211.46) and now I'm in credit £105.73 for next month. How do I get a refund? And why have they charged me £105.73?. .

Re: Credit Refund / Understanding My Bill

Coley-W95 — Mon, 29 Jun 2026 14:28:24 GMT

Hi there @HayChapp Welcome to the Community forum. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Credit Refund / Understanding My Bill

HayChapp — Mon, 29 Jun 2026 14:38:21 GMT

It's all done now. Thank you anyway 🙂