topic Re: Issues setting up account and Sky ID in Account & Billing

Issues setting up account and Sky ID

SeanT70 — Mon, 10 Nov 2025 23:19:54 GMT

Good evening.

I filled out all the details for a new broadband and tv account this evening.

went to the payment page, pressed proceed and screen stayed blank.

then got a message saying that they can't help me.

I also tried to get my Sky ID but the email link wouldn't work so I couldn't check the status of the order either.

Any advice greatly received. I have tried ringing sky but it's not a helpful set of options.

Re: Issues setting up account and Sky ID

caesarome — Tue, 11 Nov 2025 09:37:53 GMT

@SeanT70 wrote:

went to the payment page, pressed proceed and screen stayed blank.

@SeanT70

I think all you can do is to call Sky to check with them the status of the order as it might be it never went through which would also explain why you are having the issue with your ID.

Re: Issues setting up account and Sky ID

SeanT70 — Thu, 13 Nov 2025 09:25:49 GMT

Thank you.

much appreciated.

Re: Issues setting up account and Sky ID

Colza — Mon, 29 Jun 2026 09:15:04 GMT

I joined Sky last month with the offering of channels in my package

HBO Max

Disney

Discovery

Netflix

Only Netflix & Discovery work getting through on my phone

On HBOmax & Disney both saying I need to pay to sign up

Re: Issues setting up account and Sky ID

caesarome — Mon, 29 Jun 2026 09:19:12 GMT

@Colza

Have you activated them via your Sky account:

https://www.sky.com/shop/activate/disneyplus

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hbo-max

Re: Issues setting up account and Sky ID

Colza — Mon, 29 Jun 2026 09:25:05 GMT

I did but asking for money to subscribe