topic Re: Thanks for nothing in Account & Billing

Thanks for nothing

DJRSKY1 — Fri, 26 Jun 2026 16:06:01 GMT

Thanks for for **bleep** nothing

I agreed verbally I would pay an outstanding bill when I get my first part payment from a new job after months being out of work.

You then send me a series of threatening emails and makenit literally impossible to speak to anyone until that balance is settled. But as I've told you many times now I can't pay until 30th June so can you please hold off the threats and wait a small number of days.

You have the worst customer support of any company utterly useless

Re: Thanks for nothing

caesarome — Mon, 29 Jun 2026 09:07:15 GMT

Sorry @DJRSKY1 but we are just customers here who help each other so you are not talking to Sky.

If your services have been restricted they will not be restored until the bill has been paid in full and the payment details have been sent up again.

The abi e applies to us all regardless of what our personal circumstance are.

Re: Thanks for nothing

MightyQuinn — Mon, 29 Jun 2026 10:11:06 GMT

Hi @DJRSKY1 Please see Welcome below for information about this public community forum. Unfortunately you will continue to receive reminders until you pay in full, and set up your continuous payment method again.

Re: Thanks for nothing

MarkGoldsmith — Mon, 29 Jun 2026 11:00:50 GMT

@DJRSKY1 Sky don't offer promises to pay on live accounts. You can only defer payments via payment holidays on hardware covered under a credit agreement, like a Glass TV or a mobile phone.

Re: Thanks for nothing

DaveDrizen — Mon, 29 Jun 2026 11:58:40 GMT

@DJRSKY1 wrote:
Thanks for for **bleep** nothing
I agreed verbally I would pay an outstanding bill when I get my first part payment from a new job after months being out of work.
You then send me a series of threatening emails and makenit literally impossible to speak to anyone until that balance is settled. But as I've told you many times now I can't pay until 30th June so can you please hold off the threats and wait a small number of days.
You have the worst customer support of any company utterly useless

I am sorry the process after missed payment automatic, Sky as said on another post don't do " "promise's to pay" you might have agreed verbal with Sky agent , but they should have told once a payment is missed your service will be suspended with emails asking to pay the outstanding amount and possibly saying what will happen if not. Also you will be unable to speak to Sky until the debit is cleared and new monthly payment set up is done, call to Sky in this period will just be greeted with a message to pay the outstanding amount. As I said the process is automatic and can not be overridden by any Sky agents even if you tell them when you will be paying. The Sky agent you spoke to should have told you this when you called. Any way as to day is the 29th just ignor the emails, for another day, if you make the payment as you said tomorrow and reset up your payment method. The emails will stop and in a couple of day possably your service be restored.

Re: Thanks for nothing

DJRSKY1 — Mon, 29 Jun 2026 12:51:52 GMT

Many thanks for explaining

I find it amazing when firms, and there are others, cannot understand such a situation