topic Changing payment date in Account & Billing

Changing payment date

Awc1 — Fri, 26 Jun 2026 16:12:04 GMT

Used the sky app to change payment date from the 10th of the 1st , followed the instructions but kept getting "oops something went wrong ",tried countless times no luck, tried online help ,sent me back to the already attempted process. I get the feeling sky is becoming less and less in touch with it's customers, finding it harder to talk to a real person ,instead of interacting with bots.

Re: Changing payment date

caesarome — Fri, 26 Jun 2026 16:15:48 GMT

@Awc1

When calling Sky and you hear the bot see if you can get past it if you say nothing.

Re: Changing payment date

Daniel0210 — Fri, 26 Jun 2026 16:21:45 GMT

@Awc1

And it'll probably be too late for your July bill.

Bills for Sky Q, Sky+, and Sky Broadband/Talk are generated 14 days before your payment date.

Bills for Sky Mobile, Sky Glass and Stream are generated 3 days beforehand.

Re: Changing payment date

Awc1 — Fri, 26 Jun 2026 16:27:03 GMT

A lot of the information to problems such I've experienced is buried deep and not connected directly to solving the problem logically.

Re: Changing payment date

PandJ2020 — Fri, 26 Jun 2026 17:56:46 GMT

@Awc1 wrote:
A lot of the information to problems such I've experienced is buried deep and not connected directly to solving the problem logically.

See the posts above.

Re: Changing payment date

Awc1 — Fri, 26 Jun 2026 18:00:22 GMT

Yeah,I wrote it and don't understand it.like the sky help .