topic Re: Direct Debit Changes in Account & Billing

Direct Debit Changes

Ollie2309 — Mon, 11 May 2026 08:11:49 GMT

I changed my payment method online to another bank account but it seems the money was taken from my old account.

How long does it take for my directions to be actioned?

Re: Direct Debit Changes

MightyQuinn — Mon, 11 May 2026 08:20:17 GMT

Hi @Ollie2309 Did you change your payment details at least 14 days before your payment date? This is when the collection was generated.

Re: Direct Debit Changes

Daniel0210 — Mon, 11 May 2026 08:32:44 GMT

@Ollie2309

It's worth pointing out...

Bills for Sky Q, Sky+, and Sky Broadband/Talk are generated 14 days before your payment date.

Bills for Sky Mobile, Sky Glass and Stream are generated 3 days beforehand.

Re: Direct Debit Changes

Francis1970 — Wed, 24 Jun 2026 12:27:48 GMT

Please can you change my direct debit from the 25th of each month to the 28th of each month

Please can it start from the 28th June 2026

Many thanks

Kind regards

Philomena Carthy

Re: Direct Debit Changes

caesarome — Wed, 24 Jun 2026 12:45:28 GMT

@Francis1970

As we are customers here this is something you will need to do for yourself and you can do this via the MySky app but you will have to wait until the bill on the 25th has been paid as you have left it to late to change it for this month.

You can also change it here:

https://www.sky.com/bill/tv-broadband-talk/change-payment-date