https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303935#M296161 <P>Thanks to everyone who replied. Issue now resolved via Sky community</P> Wed, 24 Jun 2026 12:21:19 GMT Sam1788 2026-06-24T12:21:19Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303835#M296139 Can anyone help? I have recently switched broadband provider and have received my termination charge amount, but the bill does not contain my address which new provider requires in order to verify and pay my switcher credit. Literally impossible to contact Sky via all the usual platforms. Wed, 24 Jun 2026 10:33:37 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303835#M296139 Sam1788 2026-06-24T10:33:37Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303841#M296141 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4714678">@Sam1788</a>&nbsp;</P> <P>&nbsp;</P> <P>I believe the downloadable .pdf available through the account section of the Sky website has an address on it.</P> Wed, 24 Jun 2026 10:37:26 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303841#M296141 TimmyBGood 2026-06-24T10:37:26Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303855#M296142 <P>The pdf i have downloaded only has name and SkyID/account no</P> Wed, 24 Jun 2026 10:50:15 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303855#M296142 Sam1788 2026-06-24T10:50:15Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303859#M296144 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4714678">@Sam1788</a>&nbsp; Try the link below using a web browser only&nbsp;</P><P>&nbsp;</P><P><A href="https://www.sky.com/myaccount/bill" target="_blank">https://www.sky.com/myaccount/bill</A></P> Wed, 24 Jun 2026 10:56:27 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303859#M296144 SKY1992bf 2026-06-24T10:56:27Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303872#M296146 <P>I have downloaded the email re the termination charge but no longer appear to have the option to download the ACTUAL bill as a pdf any more&nbsp;</P> Wed, 24 Jun 2026 11:06:07 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303872#M296146 Sam1788 2026-06-24T11:06:07Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303919#M296156 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4714678">@Sam1788</a>&nbsp;</P> <P>Can you not see the download option here:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/bill/tv-broadband-talk" target="_blank">https://www.sky.com/bill/tv-broadband-talk</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>If you are using a mobile then you need to be in desktop mode before you can see it.</SPAN></P> Wed, 24 Jun 2026 12:04:42 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303919#M296156 caesarome 2026-06-24T12:04:42Z https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303935#M296161 <P>Thanks to everyone who replied. Issue now resolved via Sky community</P> Wed, 24 Jun 2026 12:21:19 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-crefit/m-p/5303935#M296161 Sam1788 2026-06-24T12:21:19Z