topic Re: Can’t get threw in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303896#M296154 <P><SPAN>We have been told the training has ended but of course everyone will now be trying to get through at the same time!<BR /><BR /></SPAN></P> Wed, 24 Jun 2026 11:29:40 GMT Daniel0210 2026-06-24T11:29:40Z Can’t get threw https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303860#M296149 <P>I'm trying to call sky but there telling me there closed today anyone having this issue or know why ?&nbsp;</P> Wed, 24 Jun 2026 10:56:41 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303860#M296149 leeanne1992x 2026-06-24T10:56:41Z Re: Can’t get threw https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303867#M296150 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388651">@leeanne1992x</a>&nbsp; Yours is the first report I've seen so have asked the question in a closed forum&nbsp;</P> Wed, 24 Jun 2026 11:02:53 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303867#M296150 SKY1992bf 2026-06-24T11:02:53Z Unable to reach Sky by phone https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303876#M296152 <P>Been trying to contact Sky within their opening times but every option goes to a message saying the team you are trying to reach are closed? Is no one working today? Been trying between 11am and 12pm but cannot reach Sky to discuss an issue. Is anyone else having this problem?&nbsp;</P> Wed, 24 Jun 2026 11:10:58 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303876#M296152 JK851 2026-06-24T11:10:58Z Re: Unable to reach Sky by phone https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303879#M296153 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4714726">@JK851</a>&nbsp; There is currently training takings place for call centre staff so best advice I can give is to try calling again later this afternoon&nbsp;</P> Wed, 24 Jun 2026 11:13:59 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303879#M296153 SKY1992bf 2026-06-24T11:13:59Z Re: Can’t get threw https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303883#M296151 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388651">@leeanne1992x</a>&nbsp;<SPAN>There is currently training takings place for call centre staff so best advice I can give is to try calling again later this afternoon&nbsp;</SPAN></P> Wed, 24 Jun 2026 11:15:09 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303883#M296151 SKY1992bf 2026-06-24T11:15:09Z Re: Can’t get threw https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303896#M296154 <P><SPAN>We have been told the training has ended but of course everyone will now be trying to get through at the same time!<BR /><BR /></SPAN></P> Wed, 24 Jun 2026 11:29:40 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5303896#M296154 Daniel0210 2026-06-24T11:29:40Z Re: Can’t get threw https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5304166#M296193 <P>Also, with it being so hot this week, they'll have sent some of the CS staff Home on health and safety grounds.</P><P>&nbsp;</P> Wed, 24 Jun 2026 17:12:24 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5304166#M296193 MrRichAllen1976 2026-06-24T17:12:24Z Re: Can’t get threw https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5304167#M296194 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365176">@MrRichAllen1976</a>&nbsp;</P> <P>What makes you think that? A lot of agents are based overseas, working from home already or probably based in an air conditioned facility.&nbsp;</P> Wed, 24 Jun 2026 17:14:50 GMT https://helpforum.sky.com/t5/Account-Billing/Can-t-get-threw/m-p/5304167#M296194 Daniel0210 2026-06-24T17:14:50Z