topic Re: Account suspended in Account & Billing

Account suspended

Amm4 — Tue, 23 Jun 2026 17:32:11 GMT

Last year, I lost my phone and informed MySky about the incident. Following my report, my account was suspended. Since then, I have made several attempts to access my MySky account on a new phone, but unfortunately, I have been unable to do so. But I am paying regular monthly installments of my contract

I am outside of UK right now . What should i do

Re: Account suspended

TimmyBGood — Tue, 23 Jun 2026 17:41:12 GMT

@Amm4 wrote:

But I am paying regular monthly installments of my contract

You'd still be expected to make any remaining finance repayments whether or not you are in possession of the hardware.

Re: Account suspended

caesarome — Tue, 23 Jun 2026 18:52:12 GMT

@Amm4

Are you seeing a restricted message when trying to access your account ?

Re: Account suspended

Amm4 — Tue, 23 Jun 2026 19:09:45 GMT

It pop up in screen " your account has been suspended " and I couldn't open anything in app.

Re: Account suspended

caesarome — Tue, 23 Jun 2026 19:21:00 GMT

@Amm4

You can call Sky from abroad by using the number shown here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715