topic Re: Account over taken in Account & Billing

Account over taken

Sym14 — Tue, 23 Jun 2026 12:12:52 GMT

I joined sky in 2002 and have been a customer ever since however my ex partner overtook my account when I left him in 2022. Once I had managed to get away and start rebuilding my life I used Sky again as my tv viewing preference but my sky only realises me as being a customer since I left him. Can I challenge this?

Re: Account over taken

GD1 — Tue, 23 Jun 2026 12:23:11 GMT

@Sym14 If the old account was uin your name your ex could not take it over, they may be paying the bills but I suspect the old account is still under your name?

If you used a new email account to setup your new account account theye would not be any link to that account.

Re: Account over taken

caesarome — Tue, 23 Jun 2026 12:36:55 GMT

@Sym14

Did you at any point rejoin Sky as a new customer ?

Re: Account over taken

MightyQuinn — Tue, 23 Jun 2026 13:15:20 GMT

@Sym14 wrote:
I joined sky in 2002 and have been a customer ever since however my ex partner overtook my account when I left him in 2022. Once I had managed to get away and start rebuilding my life I used Sky again as my tv viewing preference but my sky only realises me as being a customer since I left him. Can I challenge this?

Hi @Sym14 Sky doesn't allow account takeovers. Are you sure that you didn't just leave and your ex partner opened up a new account? To keep your customer service you needed to perform a house move. Obviously your service reset to 0 years when you left.