topic Re: Cancelling subscription in Account & Billing

Cancelling subscription

Darren818 — Mon, 22 Jun 2026 10:12:11 GMT

Hi iv just received a threatening email regarding my unpaid bill last month, I'm not reinstating my services with yourself as I'm extremely disappointed to the way you have treated me iv been with yous for over 2 years and the amount of problems iv had in that 2 years is disgraceful and one missed payment you've cut my services! I spoke to one of your colleagues 2 months ago and got sn improved package for £89 for streaming services and a cheaper broadband service but then the next month you decide to not give me that offer and are still charging me nearly £130 a month for both services and now your threatening me with early termination charges I don't think so I'm not reinstating my services with yourself as I'm not a happy customer so I'll be going with virgin media so if you want me to send your products back then send me packaging and post costs and I'll happily send your products back!

thsnks

Darren brown

Re: Cancelling subscription

Daniel0210 — Mon, 22 Jun 2026 10:13:52 GMT

@Darren818
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

You can't cancel when services are restricted.

Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Cancelling subscription

MarkGoldsmith — Mon, 22 Jun 2026 13:53:53 GMT

In addition you can't choose to not pay your bill if you have a contract.

what you need to do is pay what Sky say you owe them and then have the conversation with them if you think the bill is wrong. What will happen is not only will your services be suspended ( as you have discovered) but also eventually Sky will pass your debt to a debt collection agency and your credit score will be negatively affected .

Re: Cancelling subscription

oj01 — Mon, 22 Jun 2026 14:43:18 GMT

@Darren818 Of course if you want to go down the route of debt collection agencies, bailiffs and a negative credit score, carry on.