topic Re: Early termination fee in Account & Billing

Early termination fee

RoathGirl — Mon, 22 Jun 2026 12:54:40 GMT

We moved from BT to Sky and Sky said they would pay early termination fees to BT. How does this work ? We've had a bill from BT for the termination fees, do we pay the bill and claim it from Sky ? Any help would be much appreciated, thank you.

Re: Early termination fee

caesarome — Mon, 22 Jun 2026 12:57:11 GMT

@RoathGirl

You pay the termination fee as Sky doesn't but they will then cover the cost by applying a credit to your Sky bill.

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switchingcredit@sky.uk

Re: Early termination fee

RoathGirl — Mon, 22 Jun 2026 12:59:29 GMT

Thank you very much for your help.