topic Re: Need to re activate my account in Account & Billing

Need to re activate my account

Oliver69 — Sat, 20 Jun 2026 12:29:40 GMT

My account has been suspended need help to re activate itb

Re: Need to re activate my account

Mark39 — Sat, 20 Jun 2026 12:31:56 GMT

@Oliver69 first step is to pay the outstanding amout, and re-set up your monthly payment by direct debit or card.

Re: Need to re activate my account

Oliver69 — Sat, 20 Jun 2026 12:32:43 GMT

I have paid the outstanding balence

Re: Need to re activate my account

Daniel0210 — Sat, 20 Jun 2026 12:32:44 GMT

@Oliver69

I presume your services are restricted.

Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Need to re activate my account

Mark39 — Sat, 20 Jun 2026 12:40:41 GMT

@Oliver69

@Mark39 wrote:

@Oliver69 first step is to pay the outstanding amout, and re-set up your monthly payment by direct debit or card.

Re: Need to re activate my account

caesarome — Sat, 20 Jun 2026 12:42:26 GMT

@Oliver69 wrote:

Hi

I have paid the outstanding balence

Did you then setup your payment details again as this will need doing if you are yet to do this. If you were over two weeks late paying this then the next bill will also need to be paid.

The banks might not clear your payment until Monday so even after doing the above you might find your services remain restricted until they do clear your payment,