topic Re: Incorrect region assigned to account in Account & Billing

Incorrect region assigned to account

Christine261 — Thu, 18 Jun 2026 18:37:41 GMT

I purchased a Sky broadband and TV contract today and the advisor in store told me to set up a MySky account.

I have registered my email, created a password etc. however the next step in the set up is asking for my postcode. When I put in my eircode an error message comes up asking me to put in a valid UK postcode. I cannot seem to change the region from UK to Ireland.

Any help would be appreciated.

Re: Incorrect region assigned to account

DaveDrizen — Thu, 18 Jun 2026 18:45:48 GMT

@Christine261 wrote:
I purchased a Sky broadband and TV contract today and the advisor in store told me to set up a MySky account.

I have registered my email, created a password etc. however the next step in the set up is asking for my postcode. When I put in my eircode an error message comes up asking me to put in a valid UK postcode. I cannot seem to change the region from UK to Ireland.

Any help would be appreciated.

I have seen this problem on here before for some the my Sky app only dose uk post codes. Have you tried logging to Irish Sky web site?

Re: Incorrect region assigned to account

caesarome — Thu, 18 Jun 2026 19:05:51 GMT

@Christine261 wrote:

I have registered my email, created a password etc. however the next step in the set up is asking for my postcode. When I put in my eircode an error message comes up asking me to put in a valid UK postcode. I cannot seem to change the region from UK to Ireland.

@Christine261

Is there an option at the bottom right to change the flag to the ROI one so that you can then enter your eircode ?