topic Re: Compensation refund to bank in Account & Billing

Compensation refund to bank

Angiebabe1624 — Wed, 17 Jun 2026 21:09:38 GMT

I have had a £649 compensation payment credited to my account but as yet it's not been refunded to my bank account . This was over a week ago . Sky have deducted my monthly payment for broadband off it for Junes payment. Should this be done automatically or do I have to call them to ask for money to be put into my bank account ?

Re: Compensation refund to bank

caesarome — Wed, 17 Jun 2026 21:15:40 GMT

@Angiebabe1624 wrote:

I have had a £649 compensation payment credited to my account

What is the compensation from ?

Re: Compensation refund to bank

Angiebabe1624 — Wed, 17 Jun 2026 21:18:26 GMT

A delay in upgrading my broadband! It was supposed to have been done in February but was eventually done in May . Totally unexpected. Payment was made on 6th June .

Re: Compensation refund to bank

caesarome — Wed, 17 Jun 2026 21:27:14 GMT

@Angiebabe1624

You would need to call Sky about this tomorrow to see what they say as compensation credit doesn't automatically get refunded as you have seen.

Re: Compensation refund to bank

Angiebabe1624 — Wed, 17 Jun 2026 21:30:03 GMT

Don't suppose you have a direct number to contact them ? Very hard to find one . Thank you very much for your quick reply !

Re: Compensation refund to bank

caesarome — Wed, 17 Jun 2026 21:37:57 GMT

If you are using a Sky Talk landline phone then the free number is just 150, it is the same number from a mobile that has a Sky sim in it.

Re: Compensation refund to bank

Angiebabe1624 — Sun, 21 Jun 2026 07:28:06 GMT

Compensation being initiated! 150 dialled from sky handset did the trick . Spoke to relevant person very quickly and dealt with within 5 minutes. Thank you to all who helped get me to right person .