topic I’m losing the will to live! in Account & Billing https://helpforum.sky.com/t5/Account-Billing/I-m-losing-the-will-to-live/m-p/5299658#M295632 <P>Since yesterday afternoon my sky tv has stopped working. I can hear the sound but the screen is totally black, but if I press pause I get the advertisement screensaver. I can see the Home Screen, but select a live channel - it goes black, go into playlist select a show- it goes black. Yet the sound is there. &nbsp;I have done a soft reboot ( standby and switch off plug) a hard reboot, a full reinstall, plugged into the router via Ethernet, &nbsp;checked network settings everything is apparently fine. Gone through all of the trouble shooting guides. Nothing works. I now want to speak to a human but can't find the right number&nbsp;</P> Wed, 17 Jun 2026 16:22:10 GMT Pippa78 2026-06-17T16:22:10Z I’m losing the will to live! https://helpforum.sky.com/t5/Account-Billing/I-m-losing-the-will-to-live/m-p/5299658#M295632 <P>Since yesterday afternoon my sky tv has stopped working. I can hear the sound but the screen is totally black, but if I press pause I get the advertisement screensaver. I can see the Home Screen, but select a live channel - it goes black, go into playlist select a show- it goes black. Yet the sound is there. &nbsp;I have done a soft reboot ( standby and switch off plug) a hard reboot, a full reinstall, plugged into the router via Ethernet, &nbsp;checked network settings everything is apparently fine. Gone through all of the trouble shooting guides. Nothing works. I now want to speak to a human but can't find the right number&nbsp;</P> Wed, 17 Jun 2026 16:22:10 GMT https://helpforum.sky.com/t5/Account-Billing/I-m-losing-the-will-to-live/m-p/5299658#M295632 Pippa78 2026-06-17T16:22:10Z Re: I’m losing the will to live! https://helpforum.sky.com/t5/Account-Billing/I-m-losing-the-will-to-live/m-p/5299665#M295636 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710132">@Pippa78</a>&nbsp;Sky+? Sky Q? Sky Glass? SkynStream?</P> Wed, 17 Jun 2026 16:30:00 GMT https://helpforum.sky.com/t5/Account-Billing/I-m-losing-the-will-to-live/m-p/5299665#M295636 Mark39 2026-06-17T16:30:00Z