topic Contact sky online in Account & Billing

Contact sky online

Kostariko — Wed, 17 Jun 2026 11:45:23 GMT

Hi, im working offshore and i cant contact sky trough phone, is there any option i can get in touch wit them online? They took payment for no reason, and i cant contact them

Re: Contact sky online

Daniel0210 — Wed, 17 Jun 2026 11:48:38 GMT

@Kostariko

Perhaps give more details of this payment and we cantry to help otherwise…

These are the current methods available for contacting Sky. Depending on the reason for making contact some will be more appropriate than others.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟡Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

Re: Contact sky online

MightyQuinn — Wed, 17 Jun 2026 11:49:44 GMT

Hi @Kostariko

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Contact sky online

arcadeavenger — Wed, 17 Jun 2026 14:28:26 GMT

Thanks for escalating this @MightyQuinn. We’ve sent @Kostariko an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.