topic Re: Charged by old provider in Account & Billing

Charged by old provider

Ward1960 — Wed, 17 Jun 2026 08:01:21 GMT

When I joined with you in April this year I was told you would cancel my agreement with my old provider. I've been charged twice by NowTV for broadband now provided by you

Re: Charged by old provider

GD1 — Wed, 17 Jun 2026 08:10:02 GMT

@Ward1960 Your 2 other duplicate posts have been removed as this will cause duplication of replies.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Charged by old provider

Brill+Gill — Wed, 17 Jun 2026 08:22:34 GMT

Thanks for escalating this @GD1. We’ve sent @Ward1960 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.