https://helpforum.sky.com/t5/Account-Billing/Unrestricting-my-account/m-p/5299210#M295581 <P>My account has been restricted as my last payment was declined due to my card been used for transactions not by myself iv had to get a new card and iv added it to my account for my next direct debit but im unable to pay the debt till my next payment can u somehow unrestricted my account till then?&nbsp;</P> Wed, 17 Jun 2026 08:08:03 GMT Amber772 2026-06-17T08:08:03Z https://helpforum.sky.com/t5/Account-Billing/Unrestricting-my-account/m-p/5299210#M295581 <P>My account has been restricted as my last payment was declined due to my card been used for transactions not by myself iv had to get a new card and iv added it to my account for my next direct debit but im unable to pay the debt till my next payment can u somehow unrestricted my account till then?&nbsp;</P> Wed, 17 Jun 2026 08:08:03 GMT https://helpforum.sky.com/t5/Account-Billing/Unrestricting-my-account/m-p/5299210#M295581 Amber772 2026-06-17T08:08:03Z https://helpforum.sky.com/t5/Account-Billing/Unrestricting-my-account/m-p/5299215#M295583 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4121358">@Amber772</a>&nbsp; Unfortunately once services are restricted Sky won't reinstate them until you've paid what you owe in full and setup a new direct debit/recurring card payment.</P> <P>&nbsp;</P> <P>If your payment is more than 2 weeks overdue Sky will also want the next months payment as well.</P> <P>&nbsp;</P> <P>This process applies to all customers and can't be overridden by Customer Servoce agents.</P> Wed, 17 Jun 2026 08:13:24 GMT https://helpforum.sky.com/t5/Account-Billing/Unrestricting-my-account/m-p/5299215#M295583 GD1 2026-06-17T08:13:24Z