topic Refund in Account & Billing

Refund

Andy2622 — Tue, 16 Jun 2026 20:52:06 GMT

I've cancelled my broadband and my final bill is in credit. They haven't offered me a refund, how do I get one?

Re: Refund

caesarome — Tue, 16 Jun 2026 20:54:37 GMT

@Andy2622

Are you payment details still in place as we can arrange some help for you tomorrow via here if you want ?

Re: Refund

Andy2622 — Tue, 16 Jun 2026 20:55:55 GMT

Hi, thanks for the reply. Yes payment details are still in place.

Re: Refund

Daniel0210 — Wed, 17 Jun 2026 01:42:53 GMT

@Andy2622
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later today (Wednesday). .

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Brill+Gill — Wed, 17 Jun 2026 07:40:36 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Andy2622 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.