https://helpforum.sky.com/t5/Account-Billing/New-to-sky/m-p/5299057#M295552 <P>I placed an order for my broadband to arrive to my new address. I'm new to sky and never had them before. I've received a text to tell me that my hub is on its way, however I cannot track it and it is also telling me I do not have anything on my account. Please help.&nbsp;</P> Tue, 16 Jun 2026 20:34:55 GMT Vic88 2026-06-16T20:34:55Z https://helpforum.sky.com/t5/Account-Billing/New-to-sky/m-p/5299057#M295552 <P>I placed an order for my broadband to arrive to my new address. I'm new to sky and never had them before. I've received a text to tell me that my hub is on its way, however I cannot track it and it is also telling me I do not have anything on my account. Please help.&nbsp;</P> Tue, 16 Jun 2026 20:34:55 GMT https://helpforum.sky.com/t5/Account-Billing/New-to-sky/m-p/5299057#M295552 Vic88 2026-06-16T20:34:55Z https://helpforum.sky.com/t5/Account-Billing/New-to-sky/m-p/5299088#M295559 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4709170">@Vic88</a>&nbsp;</P> <P>The hub is usually dispatched via Royal Mail who should email you when it is on it's way with a 4 hour delivery slot, it should fit through your letterbox.</P> <P>&nbsp;</P> <P>As for your account, you usually have to give it 24 hours for thing sto start to appear so you can check things like this.</P> Tue, 16 Jun 2026 20:57:54 GMT https://helpforum.sky.com/t5/Account-Billing/New-to-sky/m-p/5299088#M295559 caesarome 2026-06-16T20:57:54Z