topic Re: Switch credit in Account & Billing

Switch credit

Zoog1 — Tue, 16 Jun 2026 18:01:39 GMT

I can't see that my switch credit has been applied to my account

Re: Switch credit

PandJ2020 — Tue, 16 Jun 2026 18:03:48 GMT

@Zoog1 wrote:
I can't see that my switch credit has been applied to my account

Have you applied for it?

Re: Switch credit

SKY1992bf — Tue, 16 Jun 2026 18:04:00 GMT

@Zoog1 Have you applied for it and checked all future bills

Re: Switch credit

Zoog1 — Tue, 16 Jun 2026 18:07:39 GMT

I have applied and received the confirmation email to say it would be applied to my May bill. But not on May or June

Re: Switch credit

Zoog1 — Tue, 16 Jun 2026 18:08:26 GMT

I have applied and checked all bills yes. I have received the confirmation email to state it would be applied to May bill

Re: Switch credit

MightyQuinn — Tue, 16 Jun 2026 18:34:49 GMT

Hi @Zoog1

I would contact Sky by using the switching credit email address.

Been waiting more than 14 days? Email us at switchingcredit@sky.uk with your Sky account number and postcode and we’ll check why there’s a hold up.