topic Difficulty upgrading from Rolling plan in Account & Billing

Difficulty upgrading from Rolling plan

Scrappy17 — Tue, 16 Jun 2026 09:35:59 GMT

My TV plan has come to an end, I keep trying to upgrade from the Rolling Monthly plan, but it wont let me?

Re: Difficulty upgrading from Rolling plan

2muchTV — Tue, 16 Jun 2026 09:57:57 GMT

@Scrappy17 wrote:
My TV plan has come to an end, I keep trying to upgrade from the Rolling Monthly plan, but it wont let me?

Not sure what you mean, you might need to explain it more clearly. e.g. what TV plan? Are you referencing the end of a discounted term with Stream or Q et al?

Are you wanting a new viewing contract for 18/24 months?

Re: Difficulty upgrading from Rolling plan

Daniel0210 — Tue, 16 Jun 2026 10:09:25 GMT

@Scrappy17 wrote:

My TV plan has come to an end

@Scrappy17
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade