topic Re: Customer service is a joke in Account & Billing

Customer service is a joke

prestont2 — Tue, 16 Jun 2026 07:48:04 GMT

I have more than a couple of hrs trying to sort the return if your goods . From speaking to someone who said QR code to trying to get it so I can print off returns address. Never found anything for this?

I am moving abroad I have given you 7 days to sort this all I found is your stupid 30 day policy!?

You are only interested in money grabbing tactics and definitely no customer service!!

Re: Customer service is a joke

Mark39 — Tue, 16 Jun 2026 07:51:20 GMT

Nobody here @prestont2 , we're customers same as you. Sky won't know who you are from a forum post. You can find how to return Sky equipment via the relevant section here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Re: Customer service is a joke

caesarome — Tue, 16 Jun 2026 08:30:55 GMT

@prestont2

You can print your own return label here:

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.