https://helpforum.sky.com/t5/Account-Billing/Old-account/m-p/5298490#M295454 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708591">@firefly7</a>&nbsp;wrote:<BR /> <P>but it's saying my account has been suspended&nbsp;</P> <HR /></BLOCKQUOTE> <P>If you haven't been a Sky customer for a few years then that account will have been closed so you need to sign up as a new customer. If you want to use the same email address you need to remove it from this old account first.</P> Mon, 15 Jun 2026 21:07:04 GMT caesarome 2026-06-15T21:07:04Z https://helpforum.sky.com/t5/Account-Billing/Old-account/m-p/5298489#M295453 <P>I haven't had sky for a couple of years and now would like to get a tv package but it's saying my account has been suspended&nbsp;</P> Mon, 15 Jun 2026 21:04:46 GMT https://helpforum.sky.com/t5/Account-Billing/Old-account/m-p/5298489#M295453 firefly7 2026-06-15T21:04:46Z https://helpforum.sky.com/t5/Account-Billing/Old-account/m-p/5298490#M295454 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708591">@firefly7</a>&nbsp;wrote:<BR /> <P>but it's saying my account has been suspended&nbsp;</P> <HR /></BLOCKQUOTE> <P>If you haven't been a Sky customer for a few years then that account will have been closed so you need to sign up as a new customer. If you want to use the same email address you need to remove it from this old account first.</P> Mon, 15 Jun 2026 21:07:04 GMT https://helpforum.sky.com/t5/Account-Billing/Old-account/m-p/5298490#M295454 caesarome 2026-06-15T21:07:04Z