topic £0 bill needs paying in Account & Billing

£0 bill needs paying

Jobsagoodon — Sun, 14 Jun 2026 17:27:31 GMT

My sky is paid by direct debit and ive never missed a bill in 3 years being with them.

In this 3 year period sky have no idea how to fix my problem.

1000030464.jpg

When i try to check out any deals on sky it pops up with you have a bill oustanding of £0

I have tried uninstalling and reinstalling the app

Ive spoke to customer services.

This is my last try to see if anyone can help before i go to a different provider.

Ive even tried paying the £0 bill

Im tired of getting np help.

Re: £0 bill needs paying

Me134 — Sun, 14 Jun 2026 17:36:14 GMT

@Jobsagoodon wrote:
My sky is paid by direct debit and ive never missed a bill in 3 years being with them.
In this 3 year period sky have no idea how to fix my problem.
1000030464.jpg

When i try to check out any deals on sky it pops up with you have a bill oustanding of £0

I have tried uninstalling and reinstalling the app
Ive spoke to customer services.
This is my last try to see if anyone can help before i go to a different provider.
Ive even tried paying the £0 bill
Im tired of getting np help.

Anything outstanding in Marketplace? Do you see the same thing by logging in to the account online? I can't see your picture yet so apologies if it answers any of those questions.

Re: £0 bill needs paying

Me134 — Sun, 14 Jun 2026 17:42:23 GMT

@Jobsagoodon Seems silly but if there's nothing in Marketplace that stands out perhaps try paying a penny in?

Re: £0 bill needs paying

Mark39 — Sun, 14 Jun 2026 17:43:34 GMT

@Me134 wrote:

@Jobsagoodon Seems silly but if there's nothing in Marketplace that stands out perhaps try paying a penny in?

Exactly what I was about to suggest! 🙂

Re: £0 bill needs paying

Jobsagoodon — Sun, 14 Jun 2026 17:54:25 GMT

No theres nothing in the marketplace

Re: £0 bill needs paying

GD1 — Sun, 14 Jun 2026 18:23:59 GMT

@Jobsagoodon Your 2 other posts on different threads have been removed as you already posted here and have received replies.

Creating multipe posts is unhelpful.

Re: £0 bill needs paying

Me134 — Mon, 15 Jun 2026 06:35:29 GMT

@Jobsagoodon wrote:
No theres nothing in the marketplace

Have you tried paying a penny in then? Got to be worth a shot I'd have thought.

Re: £0 bill needs paying

Jobsagoodon — Mon, 15 Jun 2026 15:04:59 GMT

I posted 2 because one of them i forgot to add a photo and there was no where to delete them.

Re: £0 bill needs paying

Jobsagoodon — Mon, 15 Jun 2026 15:06:18 GMT

Maybe try helping instead of pointing somebodies mistakes out.

Re: £0 bill needs paying

Jobsagoodon — Mon, 15 Jun 2026 15:07:23 GMT

How do you add a penny i thought you just payed to rent or own films.

Re: £0 bill needs paying

Me134 — Mon, 15 Jun 2026 15:54:08 GMT

@Jobsagoodon wrote:
How do you add a penny i thought you just payed to rent or own films.

There's a 'pay different amount' option there already chosen? I presume there's more if you scroll down where you can input an amount and chose the payment method?