topic Re: POSTCODE Unable to complete registration as there is an error with the postcode field. in Account & Billing

POSTCODE Unable to complete registration as there is an error with the postcode field.

PD-M — Sat, 13 Jun 2026 10:33:40 GMT

Can anyone help get past an error message when trying to complete registration as a new customer.

The same field appears in the app or in a browser page and neither accept my postcode.

It says there is an error and to try again later.

A web search suggests this is not a new issue but there are no solutions offered.

Many thanks

PD-M

Re: POSTCODE Unable to complete registration as there is an error with the postcode field.

caesarome — Sat, 13 Jun 2026 12:10:41 GMT

@PD-M

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: POSTCODE Unable to complete registration as there is an error with the postcode field.

Jason- — Sat, 13 Jun 2026 12:18:50 GMT

Hello @caesarome, thanks for flagging this with us. We'll drop @PD-M an invite now and help with this issue 👍🏻

Thanks, Jason-