topic Re: Account billing incorrect after new sign up in Account & Billing

Account billing incorrect after new sign up

GavALaa — Fri, 12 Jun 2026 18:29:23 GMT

Hi, I signed up to a new deal with Sky after leaving last year. I've just checked over my next bill and the amount is wrong due to having 2 lots of whole home on the account. I returned my old puck when I left last and was issued with a new one when I re joined last week. It's still showing my old puck on the account.

Re: Account billing incorrect after new sign up

caesarome — Fri, 12 Jun 2026 18:50:10 GMT

@GavALaa wrote:
my next bill and the amount is wrong due to having 2 lots of whole home on the account. I returned my old puck when I left last and was issued with a new one when I re joined last week. It's still showing my old puck on the account.

If you left last year then you shouldn't be being billed for this puck so regarding the whole home charges, do they cover the same dates ?

Re: Account billing incorrect after new sign up

GavALaa — Fri, 12 Jun 2026 18:55:23 GMT

The charges are new to this sign up. When signing up the guy asked if I still have the old puck as it was showing on my terminated account. I told him no it was returned. He said he would send a new one which he did. I've now realised that my next bill is showing 2 lots of whole home and also when I go to check my services it shows the old puck as a connection issue. Which it would as I don't have it so it's not connected.

Re: Account billing incorrect after new sign up

caesarome — Fri, 12 Jun 2026 19:19:19 GMT

You will have to call Sky about this as it all seems rather odd so let them look into it for you.