https://helpforum.sky.com/t5/Account-Billing/Charged-twice/m-p/5296504#M295217 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4706503">@robin80</a>&nbsp;</P> <P>You weren't charged twice. You paid twice.&nbsp;<BR /><BR />The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>but please confirm it’s currently showing as a credit.</STRONG></P> Fri, 12 Jun 2026 17:33:02 GMT Daniel0210 2026-06-12T17:33:02Z https://helpforum.sky.com/t5/Account-Billing/Charged-twice/m-p/5296503#M295216 <P>I was charged twice for my skill bill? I paid it manually on the app before the due date yet the amount due still got taken out of my bank so I've paid double? How to get that money back?</P> Fri, 12 Jun 2026 17:31:18 GMT https://helpforum.sky.com/t5/Account-Billing/Charged-twice/m-p/5296503#M295216 robin80 2026-06-12T17:31:18Z https://helpforum.sky.com/t5/Account-Billing/Charged-twice/m-p/5296504#M295217 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4706503">@robin80</a>&nbsp;</P> <P>You weren't charged twice. You paid twice.&nbsp;<BR /><BR />The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>but please confirm it’s currently showing as a credit.</STRONG></P> Fri, 12 Jun 2026 17:33:02 GMT https://helpforum.sky.com/t5/Account-Billing/Charged-twice/m-p/5296504#M295217 Daniel0210 2026-06-12T17:33:02Z