topic Re: Credit refund in Account & Billing

Credit refund

Sam505 — Fri, 12 Jun 2026 11:07:34 GMT

I have recently cancelled my sky broadband and I have a credit which I would like refunded but as usual there are no telephone numbers to call and the chat is not working. Can someone advise me how do i contact sky to get the refund

Thanks

Re: Credit refund

Daniel0210 — Fri, 12 Jun 2026 11:26:11 GMT

@Sam505

(Post moved to accounts board)

Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Sam505 — Fri, 12 Jun 2026 16:50:39 GMT

Yes payment method is still active and it is showing as credit on my account

Re: Credit refund

Daniel0210 — Fri, 12 Jun 2026 16:52:41 GMT

@Sam505
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Brill+Gill — Fri, 12 Jun 2026 19:01:15 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Sam505 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Sam505 — Sat, 13 Jun 2026 09:49:12 GMT

Hi there

Thank you for your help, much appreciated

Re: Credit refund

Sam505 — Sat, 13 Jun 2026 09:50:08 GMT

Hi there

Thank you for your help