Phone bill

Peter378 — Thu, 11 Jun 2026 15:34:43 GMT

Need to do a promise to pay on my mobile as it has been turned of

Re: Phone bill

Daniel0210 — Thu, 11 Jun 2026 15:35:36 GMT

No such thing with Sky unfortunately.

Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Phone bill

caesarome — Thu, 11 Jun 2026 15:48:08 GMT

@Peter378

Sky have never done promises to pay so to get it restored you need to pay what you owe in full and setup your payment details again. You might also need to pay the next bill if you were 2 weeks late in paying this first bill.

topic Re: Phone bill in Account & Billing

Phone bill

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