Services currently being restricted

IanP17 — Thu, 11 Jun 2026 13:49:40 GMT

Been with Sky for over 30 yrs for tv, broadband ,sky talk and mobile phones. all bills fully paid. Recently accessed my account with a view to upgrade my phone.

met with the message

"Your services are currently being restricted"

when I click on the button "Reinstate my services " I'm taken to my bill which shows no issues but I still can't access part of the app to upgrade my phone. I contacted customer services but couldn't get an answer as to which and why my services were being restricted and what the possible consequences could be. I don't appear to have any other issues

Re: Services currently being restricted

Coley-W95 — Thu, 11 Jun 2026 14:53:49 GMT

Hi @IanP17 welcome to the Community forum. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Services currently being restricted in Account & Billing

Services currently being restricted

Re: Services currently being restricted