topic Re: Direct debit in Account & Billing

Direct debit

Angela+biwen — Thu, 11 Jun 2026 10:43:53 GMT

My bank has cancelled my direct debit with sky how do I set it back up again please

Re: Direct debit

DaveDrizen — Thu, 11 Jun 2026 10:51:06 GMT

@Angela+biwen wrote:
My bank has cancelled my direct debit with sky how do I set it back up again please

Why was you direct debit canceled this dose normally happen unless Sky or you request it? May be should enquire with you bank why it was done. Then you may need to contact Sky to get it set up again.

Re: Direct debit

caesarome — Thu, 11 Jun 2026 11:03:01 GMT

@Angela+biwen

You can set it up via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

Re: Direct debit

Angela+biwen — Thu, 11 Jun 2026 13:29:09 GMT

I have no idea I've been with sky for 17 years and always paid by direct debit ....dont know why the bank have cancelled it

Re: Direct debit

Angela+biwen — Thu, 11 Jun 2026 13:29:58 GMT

Thank you ive tried that but its the bank that have cancelled it ....but thanks for your reply

Re: Direct debit

Mark39 — Thu, 11 Jun 2026 13:31:37 GMT

@Angela+biwen what happened when you tried setting it up again?

Re: Direct debit

Angela+biwen — Thu, 11 Jun 2026 13:33:51 GMT

I dont know how to set it back up thats the problem im having

Re: Direct debit

Mark39 — Thu, 11 Jun 2026 13:40:40 GMT

@Angela+biwen it was explained by @caesarome in their previous post. I've copied the link you need to use here: https://www.sky.com/bill/tv-broadband-talk/change-payment-method