topic Re: Complaint in Account & Billing

Complaint

Nicolamarin — Thu, 11 Jun 2026 10:49:08 GMT

Hi, its Sky.

We have an update regarding your account. Please return to the previous chat so we can confirm the details with you.

If we don't hear from you within 4 days, the case will be closed.
recieved this message but there has been no advisors available to speak to for the past 4 days

Re: Complaint

GD1 — Thu, 11 Jun 2026 10:51:54 GMT

@Nicolamarin Do you have a question?

Re: Complaint

Daniel0210 — Thu, 11 Jun 2026 10:53:36 GMT

@Nicolamarin

If the 4 days have elapsed I would suggest calling Sky asap to find out what the update is.

Re: Complaint

DaveDrizen — Thu, 11 Jun 2026 12:48:53 GMT

@Nicolamarin wrote:
Hi, its Sky.
We have an update regarding your account. Please return to the previous chat so we can confirm the details with you.
If we don't hear from you within 4 days, the case will be closed.
recieved this message but there has been no advisors available to speak to for the past 4 days

That is ridiculous if you contact Sky customer service and get past the automated system you will be put though to a customer service advisor. In some case there may be a short wait if it a busy period but from experience I have always been able to speak to a advisor any time I wanted to call there has never been a time between the hours of 9 in the morning till 9 at night when there has been no one available to talk.