topic Re: No active subscription? in Account & Billing

No active subscription?

GT387 — Wed, 10 Jun 2026 06:36:15 GMT

Woke up this morning to no broadband. Bill had been paid. Went onto my sky app to check if there are any problems in the area and it comes up saying your broadband is not with us. I am so confused

Re: No active subscription?

caesarome — Wed, 10 Jun 2026 09:09:19 GMT

@GT387

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: No active subscription?

Mark39 — Wed, 10 Jun 2026 09:11:32 GMT

@GT387 it sounds as though your broadband service may have been cancelled. Best to give Sky a call to see what's going on. If they reinstate your service it will take around 10 days for your line/broadband to be provisioned.

Re: No active subscription?

Brill+Gill — Wed, 10 Jun 2026 14:40:20 GMT

Hi @GT387, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141