My sky account

Bonzo1 — Wed, 10 Jun 2026 12:29:37 GMT

I need to cancel my account, or get a reduction in price, because I can no longer afford this. This product is in a holiday home, so therefore not essential

Re: My sky account

GD1 — Wed, 10 Jun 2026 12:35:41 GMT

@Bonzo1 You will need to call Sky to do either, the community can't cancel or chage subscriptions.

Re: My sky account

caesarome — Wed, 10 Jun 2026 12:36:07 GMT

@Bonzo1

If you are moving to another ISP then you could use the one touch switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If not then you need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "No, I still need help" at the bottom of the page on the above link.

Re: My sky account

Daniel0210 — Wed, 10 Jun 2026 12:37:57 GMT

@Bonzo1
Fully cancel your TV subscription:
If your minimum term has ended you’ll need to give Sky the usual 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded about 6 weeks after your last day of connection.

If you are successful in cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

🔹

Cancel Sky Broadband and Sky Talk subscription:
This link explains the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

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