topic Re: Cancellation in Account & Billing

Cancellation

funkymole — Tue, 09 Jun 2026 13:33:01 GMT

I tried cancelling my sky Q contract because I'm having virgin which is a lot cheaper than the the sky Q which has got up to £91 when I can get broadband and TV and mobile for 76 lb a month from Virgin. When I contact support they're not very helpful. They just keep passing me around and I'm not a typing person so I use talk typing which is not always correct but they do not listen. I'll just want to cancel sky products and they will not help me.

Re: Cancellation

DaveDrizen — Tue, 09 Jun 2026 13:36:03 GMT

@funkymole wrote:
I tried cancelling my sky Q contract because I'm having virgin which is a lot cheaper than the the sky Q which has got up to £91 when I can get broadband and TV and mobile for 76 lb a month from Virgin. When I contact support they're not very helpful. They just keep passing me around and I'm not a typing person so I use talk typing which is not always correct but they do not listen. I'll just want to cancel sky products and they will not help me.

Just phone customer services.

Re: Cancellation

Daniel0210 — Tue, 09 Jun 2026 13:37:28 GMT

@funkymole
Fully cancel your TV subscription:
If your minimum term has ended you’ll need to give Sky the usual 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded about 6 weeks after your last day of connection.

If you are successful in cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

🔹

Cancel Sky Broadband and Sky Talk subscription:
This link explains how to switch to an alternative provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

Re: Cancellation

funkymole — Tue, 09 Jun 2026 13:43:11 GMT

I asked for a final bill and I would pay it off but they still would not even tell me why my TV jumped up from £68 to £91?? Would you consider it acceptable to be calling and chatting for over 8 hours to get things done and nothing gets done? This is why I am upset at sky advisors who tell you one thing and then the next one tells you another thing. This is why I want to leave

Re: Cancellation

Daniel0210 — Tue, 09 Jun 2026 13:46:07 GMT

@funkymole wrote:
they still would not even tell me why my TV jumped up from £68 to £91?

@funkymole
Apart from the inevitable annual price increase each April, the usual reason for a bill increase is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs if you're still interested .

Re: Cancellation

DaveDrizen — Tue, 09 Jun 2026 14:21:58 GMT

@funkymole wrote:
I asked for a final bill and I would pay it off but they still would not even tell me why my TV jumped up from £68 to £91?? Would you consider it acceptable to be calling and chatting for over 8 hours to get things done and nothing gets done? This is why I am upset at sky advisors who tell you one thing and then the next one tells you another thing. This is why I want to leave

If you look in " bills and payments" either in the my Sky app or by logging on to your account onto Sky.com web site you can view your present bill and previous bills in detail. They show the price for each iteam and any in contact discounts and when they finish. The probable reason for the increase in your bill is that your minimum term has come to a end and so your discounts have finished. A thing you can easly see if you look at your present bill and previous bills as I described.