topic Re: Mobile bill in Account & Billing

Mobile bill

Brenda19451 — Mon, 08 Jun 2026 23:13:48 GMT

I cannot view my mobile bill in MySky app

Re: Mobile bill

caesarome — Tue, 09 Jun 2026 08:33:57 GMT

@Brenda19451

Is your account linked as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

If it is when you try to view your bill what happens ?

Re: Mobile bill

Brenda19451 — Tue, 09 Jun 2026 14:01:17 GMT

It says it is already linked

Re: Mobile bill

caesarome — Tue, 09 Jun 2026 16:45:27 GMT

@caesarome wrote:

@Brenda19451

If it is when you try to view your bill what happens ?

Re: Mobile bill

Brenda19451 — Wed, 10 Jun 2026 07:38:39 GMT

I only see TV/Broadband bill

Re: Mobile bill

caesarome — Wed, 10 Jun 2026 09:04:39 GMT

@Brenda19451

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile bill

lainys — Wed, 10 Jun 2026 10:36:56 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Lainy