topic Re: Restricted Account in Account & Billing

Restricted Account

bobby88eng — Tue, 09 Jun 2026 07:31:15 GMT

Everytime I try and make a change to my account I am getting a message along the lines of account restricted....

I have checked and all of my services are paid, with direct debits, all of the additional services are paid too

The not so helpful chatbot just tells me that everything is paid and that's it

Can someone at Sky fix this please?

Re: Restricted Account

caesarome — Tue, 09 Jun 2026 08:30:47 GMT

@bobby88eng

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Restricted Account

bobby88eng — Tue, 09 Jun 2026 08:48:34 GMT

perfect thank you, much appreciated

Re: Restricted Account

lainys — Tue, 09 Jun 2026 09:40:21 GMT

Thanks for escalating this caesarome. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Lainy x