topic Re: Complaint in Account & Billing

Complaint

Andy2011 — Sat, 06 Jun 2026 20:31:53 GMT

How do I raise a complaint to sky, they have screwed my account up and I now cannot order anything online on the app or sky web site

Re: Complaint

Mark39 — Sat, 06 Jun 2026 20:56:08 GMT

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Complaint

caesarome — Sat, 06 Jun 2026 21:17:54 GMT

@Andy2011

How has you account been messed up and what happens when you try to place an order ?

Re: Complaint

Andy2011 — Tue, 09 Jun 2026 06:53:00 GMT

It shows up as we cannot complete this order online, the only thing it lets me do is make some changes to tv package

Re: Complaint

Me134 — Tue, 09 Jun 2026 07:22:52 GMT

@Andy2011 wrote:
It shows up as we cannot complete this order online, the only thing it lets me do is make some changes to tv package

Rather than use the complaint form which needs to be given 6 weeks for a response you're best off contacting them.

https://www.sky.com/help/articles/contacting-sky

Re: Complaint

Andy2011 — Fri, 12 Jun 2026 15:48:52 GMT

There isn't a option for complaints against account

Re: Complaint

caesarome — Fri, 12 Jun 2026 16:01:59 GMT

Just pick the option against the order you were going to place.

Re: Complaint

Andy2011 — Fri, 12 Jun 2026 17:27:45 GMT

If I click on what I'm trying to order it says sky protect or smart home customer but I am neither

Re: Complaint

Andy2011 — Fri, 12 Jun 2026 17:29:44 GMT

I don't get what has happened to sky as their customer service is very poor and some of the staff come across as very unhelpful all they want to do is keep transferring you to other people and you still don't get the issue sorted