topic Re: Email update and subscription change in Account & Billing

Email update and subscription change

SarahStevenson — Mon, 08 Jun 2026 18:57:45 GMT

Need to remove my ex husband's details from my account as he's trying to set up his mother's account but it's still pulling my details for him account. I also want to remember it the sky cinema subscription removed with immediate effect Please confirm when both are complete Thanks Sarah Stevenson

Re: Email update and subscription change

Mark39 — Mon, 08 Jun 2026 19:07:14 GMT

@SarahStevenson sorry, we're customers here, not Sky. What details of your ex-husband's are included in your account?

The quickest way to remove Sky Cinema from your account is to call. 31 days notice is required.

Re: Email update and subscription change

MarkGoldsmith — Mon, 08 Jun 2026 19:07:15 GMT

@SarahStevenson wrote:
Need to remove my ex husband's details from my account as he's trying to set up his mother's account but it's still pulling my details for him account. I also want to remember it the sky cinema subscription removed with immediate effect Please confirm when both are complete Thanks Sarah Stevenson

@SarahStevenson this is a public forum of other sky customers not a way to communicate with Sky customer services.

Note that you can update your own subscription via your My Sky account, where you can add and remove packages ( providing you aren't in a minimum term contract - if you are the options to remove are typically greyed out).

Re: Email update and subscription change

caesarome — Mon, 08 Jun 2026 19:19:43 GMT

@SarahStevenson

He needs to use a different email address when placing this order and he also must not be signed into your/his previous account when doing this.