https://helpforum.sky.com/t5/Account-Billing/Previous-broadband-supplier-cancellation/m-p/5292893#M294735 Hi, Just wondering as I can't get through to a real person to speak with in Sky... I had thought a new Internet provider was to cancel previous contracts for the customer - is this the case? Because I'm a new customer but I have been charged by Virgin Media (previous supplier) for the month now... Mon, 08 Jun 2026 09:25:57 GMT Jazz12 2026-06-08T09:25:57Z https://helpforum.sky.com/t5/Account-Billing/Previous-broadband-supplier-cancellation/m-p/5292893#M294735 Hi, Just wondering as I can't get through to a real person to speak with in Sky... I had thought a new Internet provider was to cancel previous contracts for the customer - is this the case? Because I'm a new customer but I have been charged by Virgin Media (previous supplier) for the month now... Mon, 08 Jun 2026 09:25:57 GMT https://helpforum.sky.com/t5/Account-Billing/Previous-broadband-supplier-cancellation/m-p/5292893#M294735 Jazz12 2026-06-08T09:25:57Z https://helpforum.sky.com/t5/Account-Billing/Previous-broadband-supplier-cancellation/m-p/5292895#M294736 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4702539">@Jazz12</a>&nbsp;</P> <P>If you signed up either Sky and told them Virgin was your previous supplier then they should have cancelled broadband and talk but the switching service does not cover TV as that is your responsibility to cancel.</P> Mon, 08 Jun 2026 09:29:14 GMT https://helpforum.sky.com/t5/Account-Billing/Previous-broadband-supplier-cancellation/m-p/5292895#M294736 caesarome 2026-06-08T09:29:14Z