https://helpforum.sky.com/t5/Account-Billing/Switch-credit-refund/m-p/5292794#M294718 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4702467">@Paul6810</a>&nbsp;Sky recommend you contact the switching credit team if you haven't heard from them after 14 days, but check your junk/spam email folder and your Sky account (where the credit will be applied) first.</P> <P>&nbsp;</P> <P>You can email them at:&nbsp;<A href="mailto:switchingcredit@sky.uk" target="_blank">switchingcredit@sky.uk</A></P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/switching-credit-offer" target="_blank">https://www.sky.com/help/articles/switching-credit-offer</A></P> Mon, 08 Jun 2026 08:24:46 GMT Mark39 2026-06-08T08:24:46Z https://helpforum.sky.com/t5/Account-Billing/Switch-credit-refund/m-p/5292788#M294717 <P>After getting proof from Virgin I emailed switch credit refund with photographic evidence of payment. This was on May 1st. I've not had any response whatsoever since then,is thinking normal?</P> Mon, 08 Jun 2026 08:14:12 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-credit-refund/m-p/5292788#M294717 Paul6810 2026-06-08T08:14:12Z https://helpforum.sky.com/t5/Account-Billing/Switch-credit-refund/m-p/5292794#M294718 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4702467">@Paul6810</a>&nbsp;Sky recommend you contact the switching credit team if you haven't heard from them after 14 days, but check your junk/spam email folder and your Sky account (where the credit will be applied) first.</P> <P>&nbsp;</P> <P>You can email them at:&nbsp;<A href="mailto:switchingcredit@sky.uk" target="_blank">switchingcredit@sky.uk</A></P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/switching-credit-offer" target="_blank">https://www.sky.com/help/articles/switching-credit-offer</A></P> Mon, 08 Jun 2026 08:24:46 GMT https://helpforum.sky.com/t5/Account-Billing/Switch-credit-refund/m-p/5292794#M294718 Mark39 2026-06-08T08:24:46Z