topic Re: Monthly payment in Account & Billing

Monthly payment

Mia03 — Sun, 07 Jun 2026 10:59:20 GMT

Hi,

I paid for my June payment on 4th June through the sky app rather than the direct debit coming out a couple days later. A couple days later the direct debit has still come out and so payment has been taken twice for June and my next payment is still July. Who can i contact to get a refund?

Thanks

Re: Monthly payment

caesarome — Sun, 07 Jun 2026 11:09:28 GMT

@Mia03

As you have a direct debit setup there is no need to make manual payments because as you have discovered if you make a manual payment to close to the billing date it is to late to stop the DD from being taken.

For a refund, do you see a credit on your account ?