topic Re: Direct Debit issue in Account & Billing

Direct Debit issue

Frustratednanny — Sat, 06 Jun 2026 20:04:53 GMT

I want to set up a new DirectDebit with a new bank and pay my current bill that is now over drawn but the system isn't letting me

Re: Direct Debit issue

GD1 — Sun, 07 Jun 2026 00:29:25 GMT

@Frustratednanny You need to pay what you owe before reinstating a Direct Debit at which point you can use the new details.

Re: Direct Debit issue

Frustratednanny — Sun, 07 Jun 2026 06:07:32 GMT

I would and tried but they wont accept my bank's debit card which is where I want to set the Direct Debit up on and my only form of payment

Re: Direct Debit issue

DaveDrizen — Sun, 07 Jun 2026 07:57:38 GMT

@Frustratednanny wrote:
I would and tried but they wont accept my bank's debit card which is where I want to set the Direct Debit up on and my only form of payment

What on screen message do you get when you try and put in you card details?

Re: Direct Debit issue

GD1 — Sun, 07 Jun 2026 09:20:43 GMT

@Frustratednanny Which bank do you use? Do you have another account?

Re: Direct Debit issue

DaveDrizen — Sun, 07 Jun 2026 09:02:01 GMT

@GD1 wrote:
@Frustratednanny Are you providing a sort code & account number? not your long card number?

Which bank do you use? Do you have another account?

From reading his post I thought he was trying to to use his card to pay the outstanding payment before setting up the direct deposit debit in that case he will have to put in the long card number in