topic Re: Billing in Account & Billing

Billing

Sheldor33 — Sat, 06 Jun 2026 19:23:31 GMT

I've paid my bill automatically the outage day and they have took double my payments now my accounts now in credit and my bank is now £100 down how do I go about getting it sent back and refunded ?

Re: Billing

caesarome — Sat, 06 Jun 2026 21:11:00 GMT

@Sheldor33 wrote:

I've paid my bill automatically

You do not need to be doing this because as you have found this might not stop Sky from thaking the payment via the details you have setup on your account.

To get you some help with a refund have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Billing

LJB-C — Sun, 07 Jun 2026 09:23:08 GMT

Good morning 👋 Happy Sunday.

Thanks for escalating this @caesarome . We’ve sent @Sheldor33 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.