topic Re: Mobile Credit Refund in Account & Billing

Mobile Credit Refund

Nics — Tue, 02 Jun 2026 09:31:22 GMT

Good Morning,

I switched from Sky Mobile in April and

I'd like to receive a refund for the credit balance on my account.

I'd be grateful if you could escalate this request.

I can confirm that this is currently showing as a credit on my Sky Mobile account and that the payment method is still active.

Many thanks in advance for your help.

Re: Mobile Credit Refund

Daniel0210 — Tue, 02 Jun 2026 09:35:52 GMT

@Nics
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mobile Credit Refund

Daniel0210 — Tue, 02 Jun 2026 09:42:08 GMT

Now escalated @Nics

Re: Mobile Credit Refund

N_chill — Tue, 02 Jun 2026 11:31:21 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Mobile Credit Refund

Nics — Sat, 06 Jun 2026 12:18:15 GMT

Good Afternoon,

I replied straight away on Tuesday, but not heard anything else as yet.

Many Thanks

Re: Mobile Credit Refund

caesarome — Sat, 06 Jun 2026 12:30:11 GMT

@Nics

I have alerted the messaging team to your latest post.

Re: Mobile Credit Refund

-Heather- — Sat, 06 Jun 2026 12:37:03 GMT

Hi @Nics, I'm sorry you haven't heard back from us yet. I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Mobile Credit Refund

Nics — Sat, 06 Jun 2026 13:02:47 GMT

Hi @-Heather- ,

There isn't a colourful bubble - only a blue reply button.

I've sent a response, but please can you confirm whether you've received it.

Many Thanks