topic Credit refund request in Account & Billing

Credit refund request

S222R — Sat, 06 Jun 2026 11:09:20 GMT

Hello

I have credit outstanding on my broadband balance after cancelling Sky service.

My broadband service ended on 9th April which is over 6 weeks ago.

I'd be grateful if a moderator could help escalate this for me please so that my credit can be refunded.

Thank you.

Re: Credit refund request

Daniel0210 — Sat, 06 Jun 2026 11:10:46 GMT

@S222R

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund request

S222R — Sat, 06 Jun 2026 11:58:00 GMT

Hi Daniel

Yes, my payment method is still active as far as I know. I have not cancelled it myself.

Thanks

Re: Credit refund request

Daniel0210 — Sat, 06 Jun 2026 12:36:48 GMT

@S222R
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund request

-Heather- — Sat, 06 Jun 2026 12:42:34 GMT

Hi @Daniel0210, thanks for making us aware of this. I'll send @S222R an invite now so we can assist further. Thanks, Heather

Re: Credit refund request

S222R — Sat, 06 Jun 2026 14:09:14 GMT

Thanks both, much appreciated!